Privacy Policy - Andfer Technologies
[Last updated 20 December 2023]
We are serious about protecting your online privacy. This privacy policy also explains our practices concerning privacy and the choices available to you regarding the use of your personal data (information about you and/or your business). We aim for compliance with the Australian Privacy Principles. Our cookie policy at the end of this privacy policy provides information about the types of cookies we use, why we use them and how you can manage their settings.
By using our website, you are agreeing to be automatically bound by this privacy policy, our website terms of use and our service terms (collectively referred to as ‘our terms and conditions’).
Contacting Us About Your Privacy
Our business: | Andfer Technologies |
ABN: | 15 872 487 974 |
Contact person: | Jenny |
Email: | |
Phone: |
If you have any questions, have a complaint, or wish to make a request to exercise any of your rights in relation to your personal information, please contact us using the contact details above. We will usually respond to you within 30 days and act, within reason, as quickly as possible.
If you are not happy with how we manage your concerns, you can contact your local data protection supervisory office. For example, in Australia this would be the Office of the Australian Information Commissioner (OAIC).
What is Personal Information
‘Personal information’ or ‘personal data’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you. It does not include anonymised data.
‘Sensitive personal information’ is information that directly identifies you, such as your name, address, email , or data that could be used on its own or in combination with other data to identify you. It includes information about you that requires additional protection such as health information, criminal history, ethnicity and religious beliefs or sexual orientations. We do not intentionally collect sensitive personal information about you and request that you do not unintentionally share it with us. We will take steps to appropriately protect any sensitive information that we do receive.
Staying Anonymous
You may browse our website anonymously, although cookies may be used to collect information. You will not be able to access our services anonymously, which include for example, if you are creating an account or Subscription with us or setting up a profile.
If you identify yourself or your business to us when you, for example, post a comment or submit the Contact Form, at that point we start collecting your personal information in accordance with this policy.
Collection of Data of Minors
Our website is not intended to be used by minors and we do not intentionally collect the personal data of persons under the age of eighteen (18). If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed.
How We Collect Personal Data
We collect personal data about you when you give it to us. This generally occurs when you create an account, use our shopping cart, or engage us to assist you with your IT and business solutions. You provide us with personal data also when you communicate with us via email, phone, or any other means.
At all other times we try to only collect the information we need for the products and services that we are providing to you including answering your questions, to contact you about managed IT solutions, web or email hosting, cloud computer or one of the other IT and business support solutions we offer. We may also send you newsletters or other information or promotional materials with your permission.
You may withdraw your consent at any time and unsubscribe from these emails by clicking on the unsubscribe link or by contact us through the Contact Form.
We collect your personal data for our business purposes including to provide you with our services and marketing purposes.
We collect and process the minimum amount of information required for these purposes, such as:
- Your first and last name
- Your company name and company identifier details (e.g., ABN/ACN)
- Your job title, photo, business logo
- Your address
- Your phone number
- Your email address
- Payment details (although these are processed by our payment platform)
- Any other information you supply to us or make available during the provision of any products or services including managed IT services, phone solutions, phone systems and all other wi-fi, networking and communication solutions
Your IT information if we are providing IT support, solutions, or hosting, for example, log in access details, IP addresses, details about system capacities, responsible staff members, and in the case of IT solutions or web hosting we may have access to your web or business content, marketing information, supplier lists, customer details
We may also collect personal information about you when you give it to us, for example:
- When you comment on a blog or post or in any social media platform or group
- When you send me answers to any questionnaire
- When you interact with us via social media
- When you ask to access information that we hold about you
We may receive information about you from third-party sites (for example, social sites such as Facebook, Google, Instagram, or LinkedIn). We may process this data for our legitimate business interest to properly administer our business and website. You should be aware that personal information you disclose on social media sites is publicly available, and when you make information available on public areas, we can no longer keep the information private.
For compliance purposes, we may keep any of your personal or business information for a period of seven (7) years, although we are not obliged to do so. We are not liable for any loss or damage you may suffer, however caused, by us not retaining any part or all of your personal or business information.
Summary of the Categories of Personal Information We Collect
We may collect and process the following categories of personal data about you:
Communication Data
This includes any communication that you send to us whether that be through email, phone, text, social media messaging, social media posting or any other method of communication. Our lawful ground for processing this data is our legitimate interests to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data
This includes data relating to any payments you make for our services such as your name, title, billing address, email address, phone number, and payment details. We process this data to provide the services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of an agreement between you and us and or taking steps at your request to enter into such an agreement.
User Data
This includes data about how you use our website together with any data that you may upload onto our website or platforms or provide to us to enable us to undertake IT or business solution services on your behalf. Our lawful ground for processing this data is our legitimate interests to operate our website and business and to ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and or databases and to enable us to properly administer our website and our business.
Technical Data
This includes data about your use of our website such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of your processes and our proposed IT solutions or support. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our or your website development, or to grow our business and marketing strategy or to assist us delivering our products and services to you.
Marketing Data
This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences, if we are providing you with any related products and services or we are web hosting on your behalf. We may process this information to better understand how your business operates and to design solutions at your request. Our lawful ground for this processing is our legitimate interests which in this case are to inform the scope and effectiveness of products and services that we provide to our customers, as well as to study how users use our services, develop our services, grow our business, and decide our marketing strategy.
How We Use Personal Data
We may use your personal information to provide you with our services, contact you, or answer your enquiries. With your permission, we may use your email address to send you emails about our activities. You may always withdraw your consent and unsubscribe from these emails by clicking on the unsubscribe link or by contacting us using the information set out above.
We also may share your personal information when required to do so by law, with third parties who provide services to us, or with our professional advisers to obtain advice. We use your personal information in this manner to ensure the legitimate functioning of our business and to meet our legal obligations. If our website is acquired by or merged with another company or business, your personal data may be transferred to the new owners so they may continue to support and operate our website and services. Provided the new owners have a privacy policy that is compliant with Australian privacy policy principles, by agreeing to this privacy policy, you agree to such a transfer.
Other than as disclosed in this privacy policy, we never sell, rent, or otherwise disclose your personal information to third parties.
Links to Other Websites
Our website may contain links to other websites such as Facebook and LinkedIn or third-party platforms, businesses or providers who may provide products or services that are on interest to our clients. These sites have their own privacy policies and may collect your personal information and handle it for their own purposes. We are not responsible for the privacy policies or privacy practices of any third-party sites.
Storage and Security of Data
We aim to store your personal data in a form which permits us to identify you for no longer than is necessary to provide you with our services, comply with our legal obligations, resolve disputes, enforce our agreements and rights, or longer if it is not reasonably feasible to remove it from where it is stored. After that time, we may still retain your personal information however if we do so, it will be in a form where personal details are de-identified. This means the data is made anonymous and you will not be able to be identified.
We use a variety of third-party providers to host and manage our website. Your personal information is stored through their data storage, databases, and their general platforms.
Cross Border Transfer
Using the Internet to collect and process personal information involves the transmission of data on an international basis. For example, where we rely on third-party providers to store the information you have provided, and your data may cross international borders this way. Where possible we nominate Australia as the storage country. However, for many third-party providers this is not possible, you’re your information will be sent or mirrored internationally. You acknowledge that different countries have different rules about personal information protection. We will do our best to ensure your data is protected to a similar standard as set out in this privacy policy by using reputable third-party providers with similar privacy protections. By using this website, you agree to us transferring your personal information across international borders this way.
We recognise the importance of keeping your information secure. We have put in place security measures to help protect your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We use third party hosting and storage providers with industry standard security. Our internal computers are protected behind a firewall, unless the products or services we are supplying to you require it, we do not keep hard copy records, and we restrict access to our electronic records to our employees, contractors and service providers who need to know the information to operate, develop or improve our services.
We have procedures in place to deal with any suspected personal data breach and will notify any applicable regulator of a breach if we are legally required to.
Disclaimer
While we do our best to ensure the security of your data, no storage or transmission over the internet is 100% secure. Despite our efforts, we cannot guarantee the security of your data. If you feel this is not sufficient, please do not use our website or provide us with your personal information. If you have already provided personal information, please contact us and we will securely destroy it. Provided we have acted in accordance with this policy, we will not be responsible for any loss you may suffer if your personal information has been unlawfully accessed.
Changes to this Privacy Policy
It is important to us that our privacy policy is regularly reviewed, and we will do so to keep it relevant and up to date with changing laws. We will notify you of any changes by posting the new policy on this page. You can find the ‘last updated’ date at the top of this policy to help you keep track of changes over time. Your continued use of our website after this policy has been updated indicates your acceptance of the updates.
Cookie Policy
[Last Updated 20 December 2023]
Our Cookie Policy provides information about the cookies we use.
What is a Cookie?
Cookies are small text files a website may put on your device when you first visit a site or page. Cookies help a website recognise your device the next time you visit. Web beacons or other similar files do the same thing. We use the term ‘cookies’ to refer to all files that collect information in this way.
Cookies can serve many functions. For example, they may help us remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies store personal information. For example, if you select ‘remember me’ when logging in, a cookie will store your username. Most cookies will not collect information that identifies you personally and will instead collect more general information such as how you arrive at and use our website or your general location. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse our website you are authorising the use of cookies. If you block all cookies, you may not be able to access all or parts of our website.
How Do We Use Cookies?
We use cookies to track your use of our website and to enable some functions of our website to work properly. Cookies are either first party cookies set directly by us, or third-party cookies set by third-party service providers we use.
When you first visit our website, you will be asked to consent to the use of cookies and similar technologies on the website in accordance with this policy.
We use cookies in the following categories:
Strictly Necessary Cookies
Some cookies are essential for the operation of our website and cannot be turned off. For example, some cookies allow us to identify a user and ensure they can access certain features of our website. If you choose to disable these cookies, you will not be able to access all our services including the services to which you have subscribed.
Performance Cookies
We use other cookies to analyse how our visitors use our website and to monitor website performance. This allows us to provide a high-quality experience by customizing our offerings and quickly identifying and fixing any issues that arise. For example, they allow us to count visits, identify traffic sources and see which parts of the website are most popular. We might also use these cookies to highlight some site services that we think will be of interest to you based on your use of our website.
Functionality Cookies
These cookies allow our website to remember your preferences. For instance, these cookies save you the trouble of typing in your username every time you access our website, and they recall your customization preferences so that we may provide you job alerts most relevant to your industry and experiences. We also use functionality cookies to provide you with our services such as allowing you to upload information onto your profiles or message a user.
Analytical cookies: These cookies analyse your use of our website and other websites you visit. We may use cookies to serve you with advertisements that we believe are relevant to you and your interests.
Cookies can be:
Session Cookies
These are only stored on your computer during your web session and are automatically deleted when you close your browser. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer; or
Persistent Cookies
A persistent cookie is stored as a file on your device and remains there when you close your web browser. For example, when we use a cookie to remember your log in information. The cookie is set by our website when you indicate you would like your user information remembered and is read by our website the next time you visit our website.
Does Anyone Else Use Cookies on Our Website?
Please note that third parties who advertise on our website (if any) may use their own cookies to provide you with targeted advertising, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
We also use or allow third parties to use cookies that fall into the four categories above. For example, we may use Google Analytics or Google AdSense, for example, to help us monitor our website traffic or other third-party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our terms.
Opt Out
To find out how to opt out of tailored advertising please check the options available here.
Accessing and Correcting Your Personal Information
Under privacy laws, you have rights in relation to your personal information which include the right to request access and correction of data.
If you wish to exercise any of these rights, please contact us at support@andfer.com.au and make a request. You will need to provide proof of your identity to exercise these rights and we will also store a copy of your proof of identity with the stored information.
You may request copies of the information we hold about you and if you do, then we supply these copies in electronic form.
You may request to change or correct your personal information. If we do not agree with your requested change, we will let you know and keep a copy of your request with the stored information.
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